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NDNC/National Customer Preference Register

Saturday, 10 September 2011

At last there is good news from TRAI, from September 27 there will be no unwanted calls and SMS to your mobile/landline. So you are not going to get any unsolicited commercial communication(UCC) of promotional nature unless you have specifically opted for receiving it. Your request for registration on the National Customer Preference Register(NCPR) will be given effect to in 7 days counted from the date of request.


You can opt to be either in:
  • Fully Blocked Category: In which you don't get any commercial communication either by voice or SMS;     (or)
  • Partially Blocked Category: In which you will get communication only in the form SMS in respect of any/some/all of the following seven subjects,
    1. Banking/Insurance/Financial products/Credit cards,
    2. Real Estate,
    3. Education,
    4. Health,
    5. Consumer goods and automobiles,
    6. Communication/Broadcasting/Entertainment/IT,
    7. Tourism and Leisure.

How to register/de-register in NCPR?

  • By dialling 1909(toll free); or 
  • Sending SMS to 1909(toll free)

Registration by SMS:

CategorySMS to send
Full Blocked
START 0
Partially Blocked:
Banking/Insurance/Financial products/Credit cards
START 1
Real Estate
START 2
Education
START 3
Health
START 4
Consumer goods and automobiles
START 5
Communication/Broadcasting/Entertainment/IT
START 6
Tourism and Leisure
START 7
  • For Full Blocked category send START 0.
  • For Partially Blocked category send START X; where X should be as given in table.
  • To opt for multiple preferences from categories send SMS START <option1, option2, ...>
    • For example, for receiving commercial SMSs from Education and Health, send SMS START 3, 4.
  • Preference ‘0’ will always suppress other preferences. If ‘0’ is sent with along any other customer preferences, it will be treated as a fully blocked preference.
    •  For example, START 0,2,3 will be considered a fully blocked option
  • You have to confirm the options exercised after getting acknowledgement from the provider.
  • If you are already registered in the National Do Not Call Registry (NDNC) you do not have to re-register; your registration will continue under the ‘Fully Blocked’ category

Change of Preference by SMS:

You can change your preference after three months from the date of  registration or from the date of last  preference change request.
  • To stop already opted subject send STOP X
  • To add new option send START X
  • To opt fully blocked category send START 0

De-Registration by SMS:

To de-register from NCPR, send STOP to 1909, confirm it after getting acknowledgement.

Complaining by SMS:

If you receive any UCC seven days after registration of your telephone number in the NCPR, you may register a complaint. Complaint should be registered from the same phone on which the UCC has been received within three days.
            
    Send COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm to 1909. 

Where XXXXXXXXXX is the telephone number or header of the SMS from which UCC has originated. You will be informed of action taken within seven days.

For more details see the NCCPTRAI portal.

2 comments :

Anonymous ,  22 September 2011 at 19:54  

DE-REGISTER FROM THE NATIONAL CUSTOMER PREFERENCE
REGISTER (NCPR)
not work

ravi 22 September 2011 at 22:02  

You are customer of which service provider? BSNL?

BSNL has not yet implemented NCPR, it is NDNC(National Do Not Call Registry) which is equivalent to Fully Blocked category in NCPR.

To registier in NDNC:
Send START DND to 1909

To De-register from NDNC:
Send STOP DND to 1909